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At Second City Customs we are committed to providing our customers with the highest quality products and service. 


All Products ordered will be dispatched within 5 working days of Second City Customs receiving payment

Shipping fees include handling and packing fees as well as postage costs.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

We advise you to group your items in one order.

We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and well protected.

However, on rare occasions some products may be found to be faulty or defective and in keeping with our commitment to providing you with an excellent service, we offer the following returns facilities. 

The Warranty shall not apply is the goods have been tampered with, altered or damaged in any way by the customer. 

 

1. Prior to taking any action we would kindly ask you to contact us via email or telephone, where we may be able to resolve the problem and or give you advice on the appropriate action to take. 

2. If the problem cannot be resolved we would suggest that you return the goods to us in the original packaging with any necessary documentation and a copy of your proof of purchase and a not clearly stating what is wrong with the product. 

3. Customers are responsible for the organisation and cost of retuning the goods to us. 

The following information may be helpful. 

4. We would recommend the method of return would be Parcel Force, This service is available through your local Post Office and we would also recommend that you take out adequate insurance to cover the value of the good to be returned. 

5. Second City Customs cannot accept liability for packages damaged or lost during transit. It is the customer’s responsibility to adequately pack and protect the goods and ensure that the parcel is sufficiently insured. 

6.  Returned goods are subject to a 25% Re-Stocking Fee. 

7. PayPal fees and any shipping costs are Non Refundable.